Thank you for visiting and shopping at MECHANT LONDON. Following are the terms and conditions that constitute our Shipping Policy.
Please add to your contacts to ensure that your confirmation email does not go to your junk folder. Also, ensure you provide your correct email address when placing the order, otherwise, this will prevent the confirmation email from reaching you.
Shipment processing time:
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery, especially due to possible COVID-19 delays. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Standard 3-5 Working Day Delivery: £2.99 or FREE when you spend over £30
UK Tracked Next Day Delivery (order before 1pm): £3.99
(note: Next day delivery orders placed on Saturday or Sunday will arrive on Tuesday)
Tracked Standard 5-7 Day Delivery: £3.99 or FREE when you spend over £50
Rest of the World
10-14 Day Tracked and Signed Delivery: £10.99 or FREE when you spend over £90
MECHANT LONDON is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact Royal Mail to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Regarding international orders, once your order has landed in your country MECHANT LONDON does not take responsibility for the post. You must take this up with your country's postal service. You can visit www.postoffice.com to continue your tracking progress.
If your order is returned to us due to not collecting or incorrect information was entered at checkout, you are responsible to repay for postage for redelivery.